Federation Policies
Last updated: September 2024
At the West Belfast Federation of General Practices, we are committed to protecting the privacy and security of the information entrusted to us. This Privacy Notice explains how we collect, use, disclose, and safeguard your personal data when you visit our website (the “Site”), in accordance with the relevant data protection laws applicable in Northern Ireland, including the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
What Information We Collect
Personal Data: We may collect personally identifiable information, such as your name, address, email address, and telephone number, when you interact with our Site, such as filling out forms or accessing healthcare services.
Health Information: As part of our services to NHS patients, we may collect health-related information provided by you or transferred from your registered General Practice or NHS services.
Usage Data: We collect data automatically when you navigate through our Site, including, but not limited to, IP addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our Site, operating system, date/time stamp, and/or clickstream data.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Site and services.
- Improve, personalise, and expand our Site and services.
- Understand and analyse how you use our Site and services.
- Develop new products, services, features, and functionalities.
- Communicate with you, directly or through one of our partners, for customer service, to provide you with updates and other information relating to the Site, and for marketing and promotional purposes.
- Send you emails.
- Find and prevent fraud.
How We Share Your Information
We may share the information we have collected in certain situations. This includes:
Sharing with our partner NHS organisations and General Practices to facilitate healthcare provision. With your consent, or if we notify you and you do not object.
For legal, protection, and safety purposes, such as to comply with laws, respond to lawful requests and legal processes, protect our rights and property, and those of our agents, customers, and others, including to enforce our agreements, policies, and terms of use.
In an emergency, including to protect the safety of our employees, our patients, or any person.
Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law.
Your Rights
You have the right to:
- Access, correct, amend, or delete your personal information.
- Object to or restrict the processing of your personal information.
- Request portability of your personal information.
- Withdraw your consent at any time where we rely on your consent to process your personal information.
Children’s Privacy
Our services do not address anyone under the age of 16, and we do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.
Changes to This Privacy Notice
We may update our Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on this page. We will let you know via email and/or a prominent notice on our Site, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Notice.
Contact Us
If you have any questions or suggestions about our Privacy Notice, do not hesitate to contact us.
By using our Site, you acknowledge that you have read and understand this Privacy Notice. Your continued use of the Site after the posting of changes constitutes your acceptance of such changes.
For further information on your rights and how to complain to the Information Commissioner’s Office, please refer to the ICO’s website at ico.org.uk.
What Information We Collect
Personal Data: We may collect personally identifiable information, such as your name, address, email address, and telephone number, when you interact with our Site, such as filling out forms or accessing healthcare services.
Health Information: As part of our services to NHS patients, we may collect health-related information provided by you or transferred from your registered General Practice or NHS services.
Usage Data: We collect data automatically when you navigate through our Site, including, but not limited to, IP addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our Site, operating system, date/time stamp, and/or clickstream data.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Site and services.
- Improve, personalise, and expand our Site and services.
- Understand and analyse how you use our Site and services.
- Develop new products, services, features, and functionalities.
- Communicate with you, directly or through one of our partners, for customer service, to provide you with updates and other information relating to the Site, and for marketing and promotional purposes.
- Send you emails.
- Find and prevent fraud.
How We Share Your Information
We may share the information we have collected in certain situations. This includes:
Sharing with our partner NHS organisations and General Practices to facilitate healthcare provision. With your consent, or if we notify you and you do not object.
For legal, protection, and safety purposes, such as to comply with laws, respond to lawful requests and legal processes, protect our rights and property, and those of our agents, customers, and others, including to enforce our agreements, policies, and terms of use.
In an emergency, including to protect the safety of our employees, our patients, or any person.
Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law.
Your Rights
You have the right to:
- Access, correct, amend, or delete your personal information.
- Object to or restrict the processing of your personal information.
- Request portability of your personal information.
- Withdraw your consent at any time where we rely on your consent to process your personal information.
Children’s Privacy
Our services do not address anyone under the age of 16, and we do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.
Changes to This Privacy Notice
We may update our Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on this page. We will let you know via email and/or a prominent notice on our Site, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Notice.
Contact Us
If you have any questions or suggestions about our Privacy Notice, do not hesitate to contact us.
By using our Site, you acknowledge that you have read and understand this Privacy Notice. Your continued use of the Site after the posting of changes constitutes your acceptance of such changes.
For further information on your rights and how to complain to the Information Commissioner’s Office, please refer to the ICO’s website at ico.org.uk.
Safeguarding Statement
At the West Belfast Federation of General Practices, the safety and welfare of our patients and staff are paramount. We are committed to providing a secure environment where the health and well-being of all individuals are actively upheld. Our Federation aligns with NHS safeguarding policies, ensuring that every individual—especially the most vulnerable—receives care and support that is safe, effective, compassionate, and respects their dignity and rights.
Our practices operate with rigorously developed safeguarding protocols, adhering to the highest standards of practice and conduct. We ensure that all staff members are trained and aware of their responsibilities regarding the safeguarding of children and vulnerable adults. We work closely with healthcare partners, statutory and voluntary agencies to promote well-being and protect individuals from harm and abuse.
The West Belfast Federation of General Practices is steadfast in its commitment to the safeguarding of our community, ensuring a trusted and secure framework for healthcare provision across all our services.
Modern Slavery Statement
At West Belfast Federation, we are committed to ensuring that our operations and are free from modern slavery and human trafficking, upholding the principles of human rights and labour standards in accordance with the Modern Slavery Act 2015.
We recognise the responsibility we bear to be vigilant and to maintain robust procurement processes that mitigate the risk of modern slavery. We expect the same high standards from our contractors, suppliers, and other business partners.
All staff members are expected to report concerns, and management is expected to act upon them. We provide training to our staff to recognise the signs of modern slavery and to understand the appropriate action to take if they suspect that it is taking place within our supply chain or our Federation.
Through our due diligence processes and constant vigilance, we aim to ensure transparency within the organisation and with those with whom we do business. This is a commitment to our patients, our staff, and our community, as we continue to work towards eradicating the injustice of modern slavery in all its forms.
Accessibility Statement
This statement applies to content published on the West Belfast Federation domain. It does not apply to content on subdomains and third party domains hosting West Belfast Federation services.
This website is hosted by Cog Multimedia. The text should be clear and simple to understand. You should be able to:
- zoom in up to 300 per cent without problems
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
How accessible this website is:
Parts of this website may not be fully accessible. For example:
- some pages and document attachments may not be clearly written
- some tables may not have row or column headers
- some heading elements may not be consistent
- some images and icons may not have good alternative text
- some complex images may not have sufficient descriptions
- some video content may not have a text alternative
- many documents are in PDF and MS Office formats and are not accessible
Reporting accessibility problems with this website
West Belfast Federation is always looking to improve the accessibility of the website. If you find any problems not listed on this page or think the site is not meeting accessibility requirements, contact us by:
email: info@easternfsu.co.uk